Besides eliminating the need to pour coffee from a carafe, the BrewStation Dispensing Coffeemaker with Removable Reservoir simplifies another messy chore: filling the water reservoir. Instead of opening the top of the coffeemaker and pouring in water, which typically involves pulling the coffeemaker forward for better reach, this coffeemaker is equipped with a removable side reservoir that lifts off for easy filling at the sink . Troubleshooting : Coffee brews slowly - Excessive amounts of coffee grounds and coffee is ground too finely and yet the coffee grinder is put to automatic drip grind and there is more than one paper filter in filter basket or poor quality paper filter or wrong size paper filter . Coffee overflows basket - Coffeemaker needs cleaning the coffeemaker should be cleaned at least every 30 days to maintain proper performance and press BREW OPTIONS button until no lights appear . Coffee tastes bad - Coffee-to-water ratio unbalanced and so adjust for personal preference or poor water quality for which use a water filter or bottled water to make coffee and for iced coffee, too much ice in tank causing too long extraction time for grounds and make sure ice is not above the 10-cup marking line . Coffee leaks from dispenser - Coffee grounds trapped in coffee tank dispensing mechanism under seal in coffee tank.Hamilton Beach (47950) Coffee Maker with 12 Cup Capacity & Internal Storage Coffee Pot, Brewstation, Black/Stainless Steel